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Valley Team Sports we make every effort to accurately represent the
products we sell so that you are delighted when you receive them.
There are, however, things beyond our control that are nonetheless
standard in the apparel and promotional products industries. These things
include, but are not limited to, size differences, color variances, and print
limitations. We do our best to inform you of these instances when
they apply, but in case we miss something, please review these terms and
conditions for additional information including the governing law of all sales
from Fox Valley Team Sports. Should you have questions on anything,
do not hesitate to give us a call.
The terms and conditions stated herein shall govern all sales of products by Fox Valley Team Sports, regardless of the terms and conditions stated in any purchasing order or document, including email, submitted by the buyer ("Buyer"). Fox Valley Team Sports hereby disclaims and rejects any terms and conditions appearing in a purchase order or document from Buyer that are in addition to, or inconsistent with, the terms and conditions stated herein. Any such additional or inconsistent terms and conditions shall not be a part of the order agreement ("Agreement") and shall not be binding to Fox Valley Team Sports. In proceeding with the Agreement to purchase goods from Fox Valley Team Sports, Buyer implicitly accepts these terms.
A product being shown on our website, in our catalog, or in any of our marketing materials, does not guarantee availability at the time of an order. Every order Fox Valley Team Sports produces or sells is custom. As such, Fox Valley Team Sports orders product and materials "on demand" and stock levels continuously vary at our suppliers. If a product Buyer has ordered becomes unavailable at the time of order, Fox Valley Team Sports will notify Buyer immediately so that Buyer can select another product, another option, hold the order until the product becomes available, or cancel the order. If Fox Valley Team Sports cannot reach Buyer immediately, the order will be placed on hold until such time as Buyer can be reached. Fox Valley Team Sports cannot guarantee any pre-communicated order ship dates if a product is, or becomes, unavailable after Buyer places the order.
Production Lead Time
Standard production lead times vary based on product and decoration method. Production lead time starts after all order information, including pricing approval and artwork approval, is received and accepted by Fox Valley Team Sports as indicated by an Order Confirmation emailed to Buyer by Fox Valley Team Sports. Production lead time is the amount of time it takes to produce and ship an order and is not to be construed as a delivery "in-hands" date. Delivery date after shipment depends on shipping method chosen and carrier selected. Fox Valley Team Sports is not liable for late shipments due to freight carrier errors, weather delays, labor strikes, or other conditions out of our control.
Fox Valley Team Sports offers free artwork services included with every order as outlined in our Artwork Guidelines. Due to the free nature of the service, any original print-ready artwork that is created by Fox Valley Team Sports remains the property of Fox Valley Team Sports until such time as Buyer pays the optional service fee of $60 or other amount as determined by Fox Valley Team Sports. Original artwork submitted by Buyer remains the property of Buyer and Fox Valley Team Sports will send back to Buyer at no charge upon request.
Product and Garment Sizes
Every effort is made to accurately represent the size of every product Fox Valley Team Sports sells. Where applicable, sizes are stated for the product, and specification sheets may be available and provided upon request. Sizes, especially garment sizes, vary from brand to brand and style to style. As such Fox Valley Team Sports can not, and does not, guarantee that the actual size will exactly match any stated sizes in our marketing materials or on the manufacturer provided specification sheets. Fox Valley Team Sports does provide samples upon request (charges may apply). In addition, Fox Valley Team Sports is not liable for shrinkage or distortion to garments after shipment caused by washing, drying, or other factors out of our control.
Product and Ink Colors
Fox Valley Team Sports makes every effort to accurately reflect product and ink colors in all our marketing materials. Fox Valley Team Sports will also try to match PMS print numbers if one is provided at the time of order (additional charges may apply). Color charts for most of the products Fox Valley Team Sports sells are available on our website or can be sent to Buyer upon request. However, due to varying computer monitor resolutions, different paper stocks, printing processes, and other factors beyond our control, Fox Valley Team Sports can not, and does not, guarantee that any color shown in our, or our suppliers', marketing materials, including artwork proofs sent for approval, will be an exact match for any stated or implied PMS color. IN ADDITION, due to the fact that the products and inks Fox Valley Team Sports uses vary in color from manufacturer to manufacturer, brand to brand, and even from lot to lot, Fox Valley Team Sports can not, and does not, guarantee any exact color matches, even on reorders of the same item. Furthermore, Fox Valley Team Sports is not liable for fading or discoloration after shipment caused by washing, drying, bleach or other chemicals, or other factors out of our control.
Due to the inherent nature of most custom printed products, care must be taken when handling and washing the items to ensure long-lasting life of the printed/decorated image. Care instructions are available for most items and are available upon request. Fox Valley Team Sports is not liable for damage to custom printed products caused by the Buyer due to normal wear and tear, improper care, or other factors out of our control.
Shipping charges are not included in our published pricing. Shipping charges are calculated based on the actual weight, distance traveled, declared value and type of shipping service Buyer specifies. Shipping charges for web orders are calculated and paid by Buyer at time of order. Offline orders are prepaid and added to the invoice or charged to the provided credit card. Complete packing and shipping instructions must be finalized at least 48 hours in advance of the scheduled ship date to ensure prompt delivery of the order. Fox Valley Team Sports is not liable for any damages to products during shipping. All damage claims should be filed with the respective freight carrier.
Any applicable taxes are not included in any published pricing, but will be charged at the time of order according to current tax laws and rates where applicable.
Fox Valley Team Sports is not liable for injury or damage sustained or caused by Buyer due to use inconsistent with the intended use of the products.
Errors or Omissions
Errors or omissions on any Fox Valley Team Sports marketing materials, quotations, artwork approvals, order confirmations or any other document shall be subject to correction at the discretion of Fox Valley Team Sports.
Orders canceled prior to the order being placed into production (prior to final art approval) will not incur cancellation charges. Cancellations of orders in production (after final art approval) are not accepted unless approved by Fox Valley Team Sports due to extenuating circumstances and on terms which indemnify Fox Valley Team Sports against loss. Buyer agrees that by canceling the order that Buyer is subject to cancellation charges based on any work already completed on the order, up to or equal to the entire cost of the order.
Payment for orders is due at time of order unless Net 30 terms or other payment arrangements have been approved in writing by Fox Valley Team Sports. All credit orders are subject to acceptance by Fox Valley Team Sports' credit department, which reserves the right to change or withdraw credit terms without notice. All payments shall be made in US Dollars and payable to Fox Valley Team Sports.
If Fox Valley Team Sports is the prevailing party in any suit or other legal proceeding between Buyer and Fox Valley Team Sports, Fox Valley Team Sports shall be entitled to its reasonable attorney's fees and costs incurred therein.